Terms & Conditions

Brightly Property Care, LLC

Effective Date: May 01, 2026

These Terms & Conditions ("Terms") govern your use of the website at brightlyproperty.com (the "Site"), our booking and account services, and any services performed or coordinated by Brightly Property Care, LLC ("Brightly", "we", "us", or "our"). By using the Site, booking a service, creating an account, or purchasing a plan, you agree to these Terms. If you do not agree, do not use the Site or our services.

1. Who We Are and What We Do

Brightly provides light residential property care and preventative maintenance services. Services may include filter and battery visits, refrigerator or appliance filter replacement, water softener salt refill, smoke and carbon monoxide alarm battery replacement or testing, basic home maintenance add-ons, home health checks, home watch or occupancy simulation visits, and other services listed on the Site at the time of booking (collectively, "Brightly Services").

Brightly Services are intended for ordinary residential maintenance and documentation. Brightly does not provide professional home inspections, security services, engineering services, environmental testing, licensed contracting, plumbing, electrical work, HVAC repair, remediation, pest control, roofing, structural work, or emergency services unless expressly stated in writing and performed by a properly licensed third-party provider.

For services that require a licensed trade or specialized provider, we may refer you to a third-party professional through our Partner Network. Partner Pros are independent businesses, not Brightly employees, agents, or subcontractors, unless expressly agreed in writing.

1.1 Authorized Service Providers

Brightly Services may be performed by independent contractors, employees, or other authorized service providers. Independent contractors are not employees, agents, partners, or legal representatives of Brightly. Brightly requires service providers to follow Brightly's service standards and scope limitations, but each service provider is responsible for performing the assigned work in a safe, lawful, and professional manner.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Site, book services, or purchase a plan. By booking, you confirm that you own, manage, rent, or otherwise have the legal right to authorize service at the property address provided.

3. Account and Information

You may book certain services without creating an account. If you create an account, save payment information, or use a customer portal, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at hello@brightlyproperty.com if you believe your account has been accessed without authorization.

You agree to provide accurate and complete information, including your name, contact details, service address, access instructions, property notes, requested scope, and any safety information reasonably needed to perform the service.

4. Bookings, Pricing, and Payment

4.1 Booking and Confirmation

A booking is confirmed when you submit the applicable form or checkout and receive written confirmation by email, SMS, or another Brightly-approved method. The confirmation may identify the service, date, time window, property address, price, plan details, and any special instructions.

4.2 Pricing

Prices are listed on the Site or quoted in writing at the time of booking. Prices may change over time, but the price for a confirmed booking will not change unless the service scope changes, access conditions differ materially from what was provided, or additional work is authorized.

4.3 Payment Authorization

Payment is processed through our payment processor. By providing a payment method, you authorize Brightly and its payment processor to charge that method for confirmed bookings, recurring plans, cancellation fees, trip fees, approved add-ons, and other authorized charges. Brightly does not store full card numbers.

4.4 Scope Changes On-Site

If the property condition, access, materials, or requested work differs materially from the booked scope, the Technician may decline the work, perform only the booked scope, or request approval for a revised scope and price. We will not perform additional billable work without your verbal, written, text, email, or in-app approval.

4.5 Refunds

If we are unable to perform a confirmed service due to our error, you will receive a full refund for that service or, at your option, a rescheduled service at no additional charge. Other refunds are handled according to the cancellation terms, plan terms, and any specific terms shown at checkout.

5. Recurring Plans and Subscriptions

Brightly may offer monthly, annual, or other recurring plans. If you purchase a recurring plan, you authorize Brightly to charge your payment method on a recurring basis until you cancel. The billing interval, included visits, included services, expiration rules, and any plan-specific limitations will be shown at checkout or in your plan confirmation.

You may cancel a recurring plan before the next billing date by following the cancellation instructions in your account, contacting us at hello@brightlyproperty.com, or using another cancellation method we make available. Cancellation stops future charges but does not automatically refund amounts already paid, except where required by law or expressly stated in your plan terms.

Unused visits, credits, or benefits may expire according to the applicable plan terms. Brightly may change plan pricing or features with advance notice. If you do not accept a material change, your remedy is to cancel before the next renewal charge.

6. Cancellation, Rescheduling, and No-Shows

6.1 Customer Cancellation or Rescheduling

You may cancel or reschedule a one-time service at no charge up to 24 hours before the scheduled arrival window, unless a different policy is shown at booking. Cancellations within 24 hours may be subject to a fee of up to 50% of the service price, at our reasonable discretion.

6.2 No-Show or Inaccessible Property

If a Technician arrives within the scheduled window and cannot access the property or service area because access instructions are missing, invalid, unsafe, blocked, or incomplete, we may charge a trip fee of up to 50% of the service price. We will attempt to contact you before charging the fee.

6.3 Brightly Cancellation

We may cancel or reschedule a booking due to weather, safety concerns, equipment issues, illness, staffing, force majeure, or operational reasons. If we cancel and cannot perform the service, you will receive a refund for that service or a rescheduled booking at no additional charge.

7. Service Performance, Materials, and Limitations

7.1 Standard of Care

Brightly Services are performed with reasonable care and skill consistent with light residential property maintenance practices. Service times and arrival windows are estimates and are not guaranteed.

7.2 Customer-Provided Materials

Unless the service description or written quote states otherwise, you are responsible for providing correct filters, batteries, replacement parts, water softener salt, or other materials required for the requested service. If materials are missing, incorrect, expired, unsafe, inaccessible, or unsuitable, we may perform only the available portion of the service, reschedule, or charge a trip fee.

7.3 What Brightly Does Not Do

• Work requiring a licensed trade, including electrical, plumbing, HVAC repair, structural work, roofing, or general contracting.

• Hazardous materials work, including asbestos, mold remediation, biohazards, sewage, chemical spills, or pest infestations.

• Repairs to systems, fixtures, appliances, alarms, or equipment that appear unsafe, damaged, inaccessible, or outside the booked scope.

• Professional home inspections, code compliance inspections, environmental testing, appraisal, engineering, or security monitoring.

• Emergency services, urgent repairs, or work on commercial properties unless specifically agreed in writing.

7.4 Home Health Check

A Brightly home health check, if included or offered, is a brief visual maintenance check for common observable items. It is informational only and is not a professional home inspection, warranty, insurance inspection, code inspection, or guarantee that all issues have been identified.

7.5 Home Watch / Occupancy Simulation

Home watch or occupancy simulation services are visual check-in and routine-presence services only. They are not security services, alarm monitoring, property management, tenant management, or insurance inspections. Brightly does not guarantee prevention or detection of theft, vandalism, leaks, pests, weather damage, or other property conditions.

7.6 Service Issues

If you believe a Brightly Service was not performed as described, you must notify us within 7 days after the service date and provide reasonable details and photos if available. Our obligation, if we confirm an issue caused by Brightly, is limited to re-performing the affected service, issuing a credit, or providing a refund for the affected service, at our reasonable discretion.

8. Service Reports and Photos

After a Brightly Service, we may provide a service report summarizing the work performed, observations, recommendations, and photos taken on-site. Photos are limited to areas reasonably necessary to document the work, verify completion, support quality control, and maintain service records. By booking, you authorize Brightly and its Technicians to take and store these photos for those purposes. See our Privacy Policy for more information.

9. Customer Responsibilities

You agree to:

• Provide accurate service, access, parking, gate, lockbox, alarm, pet, and property instructions.

• Ensure the work area is reasonably accessible, safe, lit, and free of unreasonable obstructions.

• Secure pets and notify us of animals, tenants, guests, children, or other people who may be present.

• Disclose known hazards, including active leaks, exposed wiring, structural concerns, pests, mold, aggressive animals, alarm systems, or unsafe access points.

• Be present, or designate an adult representative, when required by the type of service booked.

• Confirm that materials you provide are correct and safe to use.

You are responsible for losses, delays, damage, or extra costs caused by inaccurate information, undisclosed hazards, unsafe conditions, unavailable materials, or lack of access.

10. Partner Network

When requested work is outside Brightly Services, we may refer you to an independent Partner Pro. The contract for that work is between you and the Partner Pro. The Partner Pro sets the price, scope, schedule, payment terms, warranties, and service obligations. Brightly is not a party to that contract and does not warrant, supervise, or control the Partner Pro's work unless expressly stated in a separate written agreement.

Brightly may receive a referral fee, transaction fee, administrative fee, or similar compensation from Partner Pros for work routed through the Partner Network. Partner Pros are expected to maintain licensing and insurance appropriate to their trade, but Brightly does not re-verify license or insurance status before every job. You may independently verify licensing and insurance before hiring a Partner Pro.

11. Recommended Products and Affiliate Links

The Site may include a Recommended Products section or other links to third-party retailers, including Amazon. Brightly may participate in the Amazon Services LLC Associates Program and other affiliate programs. As an Amazon Associate, Brightly earns from qualifying purchases. If you buy through affiliate links, Brightly may earn a commission at no additional cost to you.

Brightly does not sell affiliate products directly. Product purchases are between you and the third-party retailer. Brightly is not responsible for product quality, product claims, availability, fulfillment, shipping, returns, warranties, customer service, or the retailer's privacy practices.

12. SMS, Email, and Other Communications

By booking a service, submitting a form, creating an account, or purchasing a plan, you consent to receive transactional communications from Brightly related to your booking, account, plan, service reports, access coordination, reminders, and service operations. Communications may be sent by email, SMS, phone, voicemail, or other contact methods you provide.

SMS messages may include booking confirmations, reminders, on-the-way updates, service coordination, access questions, completion notices, and account notices. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of SMS or HELP for help. Opting out of transactional SMS may affect our ability to coordinate services. Marketing messages will only be sent where permitted and with any consent required by law. Carriers are not liable for delayed or undelivered messages.

13. Intellectual Property

The Site, Brightly name, logos, content, service descriptions, reports, checklists, software, workflows, and other materials are owned by Brightly or its licensors. You may not copy, reproduce, modify, sell, distribute, scrape, reverse engineer, or exploit them except as permitted by law or expressly authorized in writing.

14. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE, BRIGHTLY SERVICES, SERVICE REPORTS, HOME HEALTH CHECKS, HOME WATCH SERVICES, RECOMMENDATIONS, AND PARTNER REFERRALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT ANY SERVICE WILL IDENTIFY, PREVENT, OR REMEDY ALL PROPERTY CONDITIONS.

Brightly does not guarantee that any property is safe, code-compliant, defect-free, properly maintained, secure, or free from hidden conditions.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIGHTLY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, A PLAN, OR A BRIGHTLY SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO BRIGHTLY FOR THE SPECIFIC SERVICE OR PLAN GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE CLAIM AROSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIGHTLY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF DATA, PROFITS, BUSINESS OPPORTUNITY, USE, GOODWILL, OR REVENUE; OR DAMAGES CAUSED BY THIRD-PARTY PRODUCTS, PARTNER PROS, UNDISCLOSED PROPERTY CONDITIONS, CUSTOMER-PROVIDED MATERIALS, OR LACK OF ACCESS.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury where such limitation is prohibited.

15.1 Service Provider Conduct

Brightly is not responsible for acts, omissions, representations, or conduct by independent contractors or third-party service providers outside the confirmed scope of service or outside Brightly's written policies and instructions. Nothing in these Terms limits Brightly's responsibility where such limitation is prohibited by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Brightly, its owners, officers, employees, contractors, Technicians, and service providers from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorney fees, arising from your breach of these Terms, inaccurate information you provided, unsafe or undisclosed property conditions, customer-provided materials, your violation of law, or your willful misconduct.

17. Insurance

Brightly intends to maintain commercially reasonable insurance for Brightly Services. Partner Pros maintain their own insurance independently. Insurance availability, coverage, exclusions, and limits are governed by the applicable policies and do not expand Brightly's obligations under these Terms.

18. Changes to These Terms

We may update these Terms from time to time. The current version will be posted at brightlyproperty.com with an updated Effective Date. Material changes may be communicated by email, Site notice, or another reasonable method. Continued use of the Site or services after an update constitutes acceptance of the updated Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles.

Any dispute arising out of or related to these Terms, the Site, or Brightly Services will first be addressed through good-faith negotiation. If unresolved within 30 days, the parties agree to binding individual arbitration in Maricopa County, Arizona, under the rules of the American Arbitration Association, except that either party may bring an eligible claim in small claims court. The parties waive the right to a jury trial and to participate in a class action to the maximum extent permitted by law.

If any portion of this dispute section is found unenforceable, the remaining portions will remain in effect to the maximum extent permitted by law. This section applies only to the extent permitted by applicable consumer protection laws.

20. Termination

We may suspend or terminate your access to the Site, account, plan, or services if you breach these Terms, provide inaccurate information, fail to pay amounts owed, misuse the Site, create safety concerns, engage in fraud or abuse, or for other operational reasons. Sections that by their nature should survive termination will survive, including disclaimers, limitation of liability, indemnification, intellectual property, governing law, dispute resolution, and payment obligations.

21. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy, SMS Terms, and any plan-specific or service-specific terms presented at checkout, constitute the entire agreement between you and Brightly regarding the Site and Brightly Services.

22. Contact

For questions about these Terms, contact Brightly Property Care, LLC at hello@brightlyproperty.com.