Refund and Cancellation Policy

Brightly Property Care, LLC

Effective Date: May 01, 2026

This Refund and Cancellation Policy explains how cancellations, rescheduling, and refunds work for Brightly Property Care services. It supplements our Terms and Conditions, which govern in the event of any conflict.

1. Customer Cancellation and Rescheduling

You may cancel or reschedule a confirmed booking by contacting us at hello@brightlyproperty.com, by replying to your booking confirmation, or through any other method we make available. We ask for as much notice as you can reasonably give so we can offer the time slot to another customer and route our technician efficiently.

Any cancellation window, cancellation fee, or rescheduling fee that applies to your booking will be shown to you at checkout or in your booking confirmation before you are charged.

2. No-Show or Inaccessible Property

If our technician arrives within the scheduled window and cannot perform the service because no one is available to provide access, because the property cannot be accessed with the information given to us, or because the work area is not reasonably ready, the visit may be treated as completed and may not be refundable. Any fee that applies in this situation will have been disclosed at checkout.

You can avoid this by keeping gate codes, entry instructions, pets, and parking notes up to date in your booking details.

3. Cancellation by Brightly

We may cancel or reschedule a booking due to weather, safety concerns, equipment issues, illness, staffing, force majeure, or operational reasons. If we cancel and cannot perform the service, you will receive a refund for that service or a rescheduled booking at no additional charge, at your option.

4. Refunds

If we are unable to perform a confirmed service due to our error, you will receive a full refund for that service or, at your option, a rescheduled service at no additional charge.

Other refunds are handled according to the cancellation terms, plan terms, and any specific terms shown at checkout.

Approved refunds are issued to the original payment method. Your bank or card issuer controls how long the credit takes to appear on your statement.

5. Service Issues

If you believe a Brightly service was not performed as described, notify us within 7 days after the service date and provide reasonable details, and photos if available. If we confirm an issue caused by Brightly, our obligation is limited to one of the following, at our reasonable discretion:

• re-performing the affected service;

• issuing a credit; or

• providing a refund for the affected service.

6. Recurring Plans and Subscriptions

You may cancel a recurring plan before the next billing date by following the cancellation instructions in your account, by contacting us at hello@brightlyproperty.com, or by using another cancellation method we make available.

Cancellation stops future charges. It does not automatically refund amounts already paid, except where required by law or expressly stated in your plan terms.

Unused visits, credits, or benefits may expire according to the applicable plan terms. Brightly may change plan pricing or features with advance notice. If you do not accept a material change, your remedy is to cancel before the next renewal charge.

7. Scope Changes On Site

If the property condition, access, materials, or requested work differs materially from the booked scope, the technician may decline the work, perform only the booked scope, or request approval for a revised scope and price. We will not perform additional billable work without your verbal, written, text, email, or in-app approval. If we perform only part of the booked scope because of a material difference, any adjustment will be handled under the Refunds section above.

8. How to Request a Refund or Cancellation

Email hello@brightlyproperty.com with your name, the service address, and the booking date. We will confirm receipt and tell you what happens next. If a refund is approved, we will tell you the amount and the method.

9. Changes to This Policy

We may update this policy from time to time. The version posted on this page at the time of your booking is the version that applies to that booking.

10. Contact

Brightly Property Care, LLC
hello@brightlyproperty.com
brightlyproperty.com