Privacy Policy

Brightly Property Care, LLC

Effective Date: September 11, 2026

This Privacy Policy describes how Brightly Property Care, LLC ("Brightly," "we," "us," or "our") collects, uses, shares, and protects information when you use brightlyproperty.com (the "Site") or our Property Care, home maintenance, technician network, partner network, and related services (collectively, the "Services").

1. Information We Collect

We collect information in three main ways: information you provide directly, information generated when you use the Site or Services, and information from service providers and partners.

1.1 Information You Provide

Customers. When you request, book, or receive a service, we may collect:

Name, email address, phone number, and service address.
Access details you choose to provide, such as gate codes, parking notes, entry instructions, or other property access information.
Booking details, including service type, requested date, scope, special instructions, service history, and related customer notes.
Payment information, which is collected and processed by our third-party payment processor as described below.

Technician applicants. When you apply to join the Brightly Technician Network, we may collect:

Name, email address, phone number, city or service area, work experience, availability, and transportation information.
Information you choose to provide about licenses, certifications, insurance, tools, background, references, work history, or related experience.
Information needed to evaluate eligibility, complete onboarding, and support service quality and safety.

Partner applicants. When you apply to join or work with the Brightly Partner Network, we may collect:

Name, business name, email address, phone number, trade or service category, service area, years in business, license information, and insurance information.
Optional documents you choose to provide, such as a certificate of insurance, W-9, business documentation, website link, or business description.

Communications. When you contact us by email, SMS, phone, web form, or another channel, we collect the content of your communication and the contact information you use to communicate with us.

1.2 Information Collected Automatically or During Service

Service operation data, such as booking timestamps, service status, technician assignments, completion records, and service history.
On-site documentation, including photos taken by an assigned technician or partner of the area being serviced or inspected, limited to what is reasonably necessary to document the work, issue, recommendation, or completion status.
Service reports, technician notes, recommendations, and home health check findings, if applicable.
Site usage data, such as IP address, browser or device information, pages viewed, referring page, approximate location derived from technical data, and standard web logs collected by our website host or analytics tools for security, functionality, and service improvement.
Cookies and similar technologies, as described in the Cookies section below.

1.3 Information from Third Parties

Payment processors, including payment status, transaction metadata, and fraud-prevention signals.
Background-check or identity-verification providers, when applicable and only after any required notice and consent.
Communications providers, such as email, SMS, and voice platforms, including delivery receipts, bounce information, call or message metadata, and related operational data.
Business partners or referral sources, when they provide information needed to respond to your request, schedule a service, or manage a referral.

2. How We Use Information

We use the information we collect to:

Provide, schedule, perform, document, and improve the Services.
Send transactional communications, including booking confirmations, reminders, on-the-way messages, service reports, account notices, rebooking reminders, and customer support messages.
Process payments, manage billing, prevent fraud, and maintain business records.
Evaluate, onboard, communicate with, and manage technician and partner applicants.
Verify licensing, insurance, identity, background-check status, or other eligibility information where applicable.
Operate, secure, troubleshoot, analyze, and improve the Site and Services.
Respond to customer service requests, privacy requests, legal requests, disputes, safety issues, and compliance obligations.
Send marketing communications only where permitted by law or where you have opted in, and allow you to opt out where required.

Advertising and analytics technologies

We use website analytics to understand how visitors use brightlyproperty.com (for example pages viewed and rough traffic patterns). When we run paid ads, we may also use advertising pixels or similar tags from partners such as Meta (Facebook/Instagram) and TikTok. Those tools can collect device and browser data, pages visited on our Site, and events such as form starts or form submits, so we can measure campaigns and improve our marketing.

You can limit some of this through your browser cookie settings and through the ad settings offered by those platforms. We do not sell personal information.

When advertising pixels are active on our Site, those partners may use data from your visit for advertising measurement and, where their tools allow, for ads on other sites or apps. We describe that use here instead of saying we never use personal information for cross-context behavioral advertising.

If you have questions about this section, email hello@brightlyproperty.com or call (480) 771-7150.

3. How We Share Information

We share information only as reasonably necessary to operate Brightly, provide the Services, comply with law, protect rights and safety, or complete a business transaction.

3.1 Independent Technicians and Partner Pros

To perform a service, we may share your name, service address, contact information, booking details, access instructions, service notes, and other information needed to complete the requested service with the assigned technician or partner professional. Technicians and partner professionals are expected to use this information only to perform the service, communicate about the service, document the work, and comply with Brightly requirements.

3.2 Service Providers

We use third-party service providers to help operate the Site and Services. These providers may process information on our behalf only as needed to provide their services to Brightly. Provider categories may include:

Website hosting, online forms, and customer-facing data storage: site usage data, form submissions, account information, and customer request details.
Operational database, scheduling, and workflow tools: booking information, account information, application data, technician assignments, service records, service notes, service photos, and reports.
Communications platforms: phone number, email address, communication content, delivery status, and related transactional message data.
Payment processing: payment-method data and transaction metadata. Sensitive card data is handled by the processor under applicable payment-card standards; Brightly does not store full card numbers.
Background check, identity, insurance, or compliance tools: applicant information and eligibility information, where applicable and with any required notice or consent.
Analytics, security, and troubleshooting tools: technical logs, device/browser data, site usage data, and security events.
Affiliate-program tracking: click-through and referral activity related to affiliate links. Purchase activity after leaving our Site is governed by the affiliate platform or retailer.

3.3 SMS and Mobile Information

If you provide a mobile number or opt in to receive SMS messages from Brightly, we may use your mobile number to send service-related texts such as booking confirmations, reminders, on-the-way notices, service updates, and support messages. You can opt out by replying STOP to any Brightly SMS message. Message and data rates may apply.

We do not share mobile opt-in data, SMS consent, or SMS-related information with third parties, affiliates, or lead generators for their marketing or promotional purposes. We may share SMS-related information with service providers who help us deliver messages, manage consent, maintain records, or comply with legal and carrier requirements. SMS opt-in: you opt in by checking the SMS consent box on our website request-service form at brightlyproperty.com/request-service, or by giving verbal consent when booking by phone. The form states that you agree to receive transactional service text messages from Brightly Property Care, including booking confirmations, appointment reminders, and service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms.

3.4 Payments

We use a third-party payment processor to handle payments. Card numbers and similar sensitive payment details are submitted directly to the processor. Brightly does not receive or store full card numbers. The payment processor's privacy practices govern information submitted directly to that processor.

3.5 Legal, Safety, and Compliance

We may disclose information if required by law, subpoena, court order, valid legal process, or government request; to enforce our agreements or policies; to investigate fraud, abuse, or security issues; or to protect the rights, property, and safety of Brightly, customers, technicians, partners, or the public.

3.6 Business Transfers

If Brightly is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality or privacy protections.

4. Affiliate Disclosure

The Site may include recommended products, affiliate links, or referral links, including links to Amazon or other retailers. If you click an affiliate link and make a qualifying purchase, Brightly may earn a commission at no additional cost to you. Once you leave the Site, the third-party retailer's privacy practices govern information collected by that retailer.

5. Data Retention

We retain personal information for as long as reasonably necessary to operate the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect safety. Typical retention periods may include:

Customer accounts, booking records, payment records, and service history: while the account or customer relationship is active, plus up to seven years after the last service for tax, accounting, warranty, dispute, and legal-defense purposes.
Service photos, service reports, technician notes, and home health check records: up to three years after the service date, unless longer retention is reasonably needed for safety, warranty, dispute, insurance, legal, or business purposes.
Declined technician applications: up to twelve months after the decision, unless a longer period is required or reasonably needed for compliance, safety, dispute, or legal reasons.
Declined partner applications: up to twenty-four months after the decision, unless a longer period is required or reasonably needed for compliance, licensing, insurance, audit, dispute, or legal reasons.
Marketing unsubscribe records: retained as needed to maintain suppression lists and honor opt-out requests.

We may delete, de-identify, aggregate, or retain information for longer periods where permitted or required by law.

6. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, HTTPS encryption in transit, service-provider access limits, and reasonable internal procedures. No system is perfectly secure, and we cannot guarantee absolute security. If we confirm a data breach that requires notice, we will provide notice as required by applicable law.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights under applicable privacy laws. Brightly will honor the following requests where reasonably feasible and legally required:

Access: ask what personal information we hold about you.
Correction: ask us to correct inaccurate information.
Deletion: ask us to delete information, subject to legal, operational, tax, accounting, safety, and dispute-resolution retention needs.
Opt out of SMS: reply STOP to any Brightly SMS message.
Opt out of marketing email: use the unsubscribe link in any marketing email or contact us directly.

To submit a privacy request, email hello@brightlyproperty.com with the subject line "Privacy Request" and include enough information for us to verify your identity and understand your request. We will respond within a reasonable period and as required by applicable law. We may ask for additional information to verify your identity before acting on a request.

If you live in a state with a comprehensive consumer privacy law, you may have additional rights, such as rights to appeal a decision, opt out of certain processing, or not be discriminated against for exercising privacy rights. Brightly does not sell personal information. When Brightly runs ads, it may share limited site activity data with advertising platforms for ad measurement and for showing ads to people who visited our Site, as described in Sections 2 and 9, and you can opt out of that sharing at any time.

8. Children

The Site and Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

9. Cookies and Similar Technologies

The Site uses cookies and similar technologies for essential functionality, security, analytics, performance, and user experience. Most browsers allow you to refuse or delete cookies. Refusing cookies may affect Site functionality When we run ads, we may use advertising cookies and pixels from platforms such as Meta and Google to measure our ads and to show ads to people who have visited our Site. To opt out: use your browser's cookie controls, Meta's ad preferences, and Google's ad settings, or email hello@brightlyproperty.com with the subject line "Do Not Share My Information" and we will honor it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted at brightlyproperty.com with an updated effective date. If we make material changes, we may provide notice by email, through the Site, or as otherwise required by law.

11. Contact Us

For privacy questions or to exercise privacy rights, contact:

Brightly Property Care, LLC

Scottsdale, AZ

Email: hello@brightlyproperty.com

Website: brightlyproperty.com

Privacy Policy

Brightly Property Care, LLC

Effective Date: September 11, 2026

1. Information We Collect

We collect information in three main ways: information you provide directly, information generated when you use the Site or Services, and information from service providers and partners.

1.1 Information You Provide

Customers. When you request, book, or receive a service, we may collect:

Name, email address, phone number, and service address.

Access details you choose to provide, such as gate codes, parking notes, entry instructions, or other property access information.

Booking details, including service type, requested date, scope, special instructions, service history, and related customer notes.

Payment information, which is collected and processed by our third-party payment processor as described below.

Technician applicants. When you apply to join the Brightly Technician Network, we may collect:

Name, email address, phone number, city or service area, work experience, availability, and transportation information.

Information you choose to provide about licenses, certifications, insurance, tools, background, references, work history, or related experience.

Information needed to evaluate eligibility, complete onboarding, and support service quality and safety.

Partner applicants. When you apply to join or work with the Brightly Partner Network, we may collect:

Name, business name, email address, phone number, trade or service category, service area, years in business, license information, and insurance information.

Optional documents you choose to provide, such as a certificate of insurance, W-9, business documentation, website link, or business description.

Communications. When you contact us by email, SMS, phone, web form, or another channel, we collect the content of your communication and the contact information you use to communicate with us.

1.2 Information Collected Automatically or During Service

Service operation data, such as booking timestamps, service status, technician assignments, completion records, and service history.

On-site documentation, including photos taken by an assigned technician or partner of the area being serviced or inspected, limited to what is reasonably necessary to document the work, issue, recommendation, or completion status.

Service reports, technician notes, recommendations, and home health check findings, if applicable.

Site usage data, such as IP address, browser or device information, pages viewed, referring page, approximate location derived from technical data, and standard web logs collected by our website host or analytics tools for security, functionality, and service improvement.

Cookies and similar technologies, as described in the Cookies section below.

1.3 Information from Third Parties

Payment processors, including payment status, transaction metadata, and fraud-prevention signals.

Background-check or identity-verification providers, when applicable and only after any required notice and consent.

Communications providers, such as email, SMS, and voice platforms, including delivery receipts, bounce information, call or message metadata, and related operational data.

Business partners or referral sources, when they provide information needed to respond to your request, schedule a service, or manage a referral.

2. How We Use Information

We use the information we collect to:

Provide, schedule, perform, document, and improve the Services.

Send transactional communications, including booking confirmations, reminders, on-the-way messages, service reports, account notices, rebooking reminders, and customer support messages.

Process payments, manage billing, prevent fraud, and maintain business records.

Evaluate, onboard, communicate with, and manage technician and partner applicants.

Verify licensing, insurance, identity, background-check status, or other eligibility information where applicable.

Operate, secure, troubleshoot, analyze, and improve the Site and Services.

Respond to customer service requests, privacy requests, legal requests, disputes, safety issues, and compliance obligations.

Send marketing communications only where permitted by law or where you have opted in, and allow you to opt out where required.

3. How We Share Information

We share information only as reasonably necessary to operate Brightly, provide the Services, comply with law, protect rights and safety, or complete a business transaction.

3.1 Independent Technicians and Partner Pros

3.2 Service Providers

We use third-party service providers to help operate the Site and Services. These providers may process information on our behalf only as needed to provide their services to Brightly. Provider categories may include:

Website hosting, online forms, and customer-facing data storage: site usage data, form submissions, account information, and customer request details.

Operational database, scheduling, and workflow tools: booking information, account information, application data, technician assignments, service records, service notes, service photos, and reports.

Communications platforms: phone number, email address, communication content, delivery status, and related transactional message data.

Payment processing: payment-method data and transaction metadata. Sensitive card data is handled by the processor under applicable payment-card standards; Brightly does not store full card numbers.

Background check, identity, insurance, or compliance tools: applicant information and eligibility information, where applicable and with any required notice or consent.

Analytics, security, and troubleshooting tools: technical logs, device/browser data, site usage data, and security events.

Affiliate-program tracking: click-through and referral activity related to affiliate links. Purchase activity after leaving our Site is governed by the affiliate platform or retailer.

3.3 SMS and Mobile Information

3.4 Payments

3.5 Legal, Safety, and Compliance

3.6 Business Transfers

If Brightly is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality or privacy protections.

4. Affiliate Disclosure

5. Data Retention

We retain personal information for as long as reasonably necessary to operate the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect safety. Typical retention periods may include:

Customer accounts, booking records, payment records, and service history: while the account or customer relationship is active, plus up to seven years after the last service for tax, accounting, warranty, dispute, and legal-defense purposes.

Service photos, service reports, technician notes, and home health check records: up to three years after the service date, unless longer retention is reasonably needed for safety, warranty, dispute, insurance, legal, or business purposes.

Declined technician applications: up to twelve months after the decision, unless a longer period is required or reasonably needed for compliance, safety, dispute, or legal reasons.

Declined partner applications: up to twenty-four months after the decision, unless a longer period is required or reasonably needed for compliance, licensing, insurance, audit, dispute, or legal reasons.

Marketing unsubscribe records: retained as needed to maintain suppression lists and honor opt-out requests.

We may delete, de-identify, aggregate, or retain information for longer periods where permitted or required by law.

6. Security

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights under applicable privacy laws. Brightly will honor the following requests where reasonably feasible and legally required:

Access: ask what personal information we hold about you.

Correction: ask us to correct inaccurate information.

Deletion: ask us to delete information, subject to legal, operational, tax, accounting, safety, and dispute-resolution retention needs.

Opt out of SMS: reply STOP to any Brightly SMS message.

Opt out of marketing email: use the unsubscribe link in any marketing email or contact us directly.

8. Children

The Site and Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

9. Cookies and Similar Technologies

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted at brightlyproperty.com with an updated effective date. If we make material changes, we may provide notice by email, through the Site, or as otherwise required by law.

11. Contact Us